Contact Vectren Source

We always appreciate your comments and questions and will get back to you with answers as soon as possible. Got questions about your natural gas account with us? Rate questions or looking for more information about specific Vectren Source products? Let us know, and we'll be glad to help.
Here are some helpfel ways to get in touch with us:
Over the Phone:
Call toll-free: 1-866-306-8136
8:00 a.m. - 6:00 p.m. Eastern, Monday - Friday
By E-Mail:
By Standard Mail:
7385 North State Route 3
PMB #51
Westerville, OH, 43082
Please remember that in most cases, Vectren Source does not bill you directly for your natural gas service. Please contact your local utility for any billing questions.

Gas Emergency? Or Problems with your service?

Don't try to investigate a suspected natural gas leak yourself.  Exit the premises immediately and leave it to a professional. Use the list below to contact your utility.  If you're unsure, check your utility bill.
  • Columbia Gas of Ohio:  1-800-282-0157
  • Dominion East Ohio:  1-877-542-2630
  • Northern Indiana Public Service Company:  1-800-634-3524
  • National Fuel - New York:  1-800-444-3130
  • National Grid - New York:  1-800-892-2345
  • Vectren Energy Delivery of Ohio:  1-800-227-1376
  • Duke Energy Ohio:  1-800-634-4300



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Vectren Source is not an affiliate of Vectren Corporation. Vectren Source is a trademark of Vectren Corporation and is being used pursuant to license. Service is provided by a Direct Energy company, an Ohio Natural Gas Provider.