Do Not Call Policy
Vectren Source Do Not Call Policy for Consumers & Customers
If you don't want to receive sales calls from Vectren Source, you can ask us to place your name on the Vectren Source do not call List. In compliance with federal and state laws, we will document your request immediately. Please allow up to 30 days for your name and telephone number to be removed from any sales programs that are currently underway.
- Your request can be in writing or by phone, and must include your name, address, and telephone number.
- If you have multiple telephone numbers, tell us all numbers that you want to be included.
- Your phone numbers will remain on our do not call list for 10 years, unless you contact us and ask to be removed from the list.
- If your name, address or telephone number ever changes, you must give us your new information for your do not call status to remain in effect.
When we solicit prospective customers, we honor do not call requests on behalf of consumers that are maintained by various state-agencies. We also honor the National Do Not Call Registry maintained by the Federal Trade Commission. Many state do not call regulations permit companies to contact their own customers even though they are on these do not call lists. Therefore, if you are a Vectren Source customer, Vectren Source may contact you even though you are on a state or national do not call list. If you do not want to be contacted by Vectren Source even though you are a customer, simply follow the steps above to be placed on the Vectren Source do not call list and your request will be honored.
Being on the Vectren Source do not call list means that you won't receive sales calls by anyone representing Vectren Source. We may still contact you, however, for non-solicitation purposes. This would include things like surveys, contract renewals and other service-related matters.
